Terms of service

Terms and Conditions for The Socki Company

The Socki Company
Marselisborg Havnevej 54
8000 Aarhus C
Phone: +45 5356 6099
CVR: 39301644

Payment

The Socki Company accepts online payments with Visa/Dankort, Visa, Mastercard, MobilePay Online, Visa Electron, and Apple Pay.

Payment will only be deducted from your account once the physical item has been shipped or the virtual product has been created, unless otherwise agreed upon or stated in your order.

All prices on the website include VAT.
The website uses the following currencies for pricing:

• Denmark - Danish Kroner (DKK), Euro (EUR)

The Socki Company uses a secure payment server that encrypts all information with SSL protocol, ensuring your data is safe and cannot be read by third parties.

The Socki Company’s website also uses SSL encryption.

Delivery

The delivery time for your order is 1 - 3 days.

The Socki Company ships with the following carriers:

• GLS - Business
• GLS - Private
• GLS - Parcel Shop
• PostNord - Private
• PostNord - Business

Shipping costs are calculated based on weight.

You can choose between "without home delivery" or "with home delivery."

You will always receive a tracking number so you can track your package from our warehouse to your address.

Right of Withdrawal

You have a 30-day full return policy for items purchased on our website unless otherwise agreed upon or stated in your order.

The 30-day period starts on the day your order is delivered.

You are responsible for any return shipping costs.

Your intention to withdraw must be communicated to us no later than 14 days after delivery, and the returned item must reach us within 14 days after you have informed us of your decision to withdraw.

Requests to exercise the right of withdrawal must be sent via email to Hello@sockisocki.com. The message must clearly state your desire to make use of the withdrawal right.

Condition of the Product upon Return

You are liable for any reduction in the value of the product due to handling beyond what is necessary to determine its nature, characteristics, and functionality.

This means that you may try the product in the same way as if you were shopping in a physical store.

If the product has been used beyond this, it will be considered second-hand, and you may receive only a partial refund or no refund at all. The Socki Company will assess the product's condition upon return.

Warranty and Complaints

A 2-year warranty applies to all products in accordance with Danish consumer law. The warranty covers defects in software, materials, and manufacturing.

Complaints regarding defects or faults must be reported to The Socki Company within a reasonable time after receipt of the item. A period of up to two months is considered reasonable unless otherwise agreed upon.

We will refund reasonable shipping costs for valid complaints.

The warranty does not cover improper or unusual use of the product.

The Socki Company will cover return shipping costs within reasonable limits.

For returns, please contact:

The Socki Company
Malagavej 14
8000 Aarhus C
Phone: +45 5356 6099

Complaints will not be accepted if sent with cash on delivery.

Customer & Privacy Policy

We do not resell or share your personal data with third parties; it is only stored in our customer database. You can request the deletion of your data at any time.

To complete a transaction with The Socki Company, we require the following information:

• Name
• Address
• Phone number
• Email address

We store your personal information to process and deliver your order.

Personal data is registered with The Socki Company and stored for up to five years before being deleted.

When collecting personal data via our website, we ensure that it is done with your explicit consent, so you are fully informed about what data is collected and why.

The director and employees of The Socki Company have access to your registered data.

The data controller at The Socki Company is: Nikolaj Tolstrup

We do not store or transmit customer data in encrypted form.

As a registered user with The Socki Company, you have the right to object to your data being stored. You also have the right to access the information we have registered about you. These rights are granted under the Danish Data Protection Act, and any inquiries should be directed to Hello@sockisocki.com.

Cookies

The website https://sockisocki.com uses cookies to optimize its functionality, making your visit as smooth as possible.

You can delete cookies from your computer at any time by following the guidelines in our Webshop Cookies and Privacy Policy.

Log Statistics

We use log statistics on https://sockisocki.com, meaning a statistics system collects information to provide a statistical overview of visitor numbers, where they come from, and which pages they leave from.

Log statistics are used solely to optimize The Socki Company's website.

Consumer Protection

Read more about your consumer protection when purchasing through a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Complaint Options

Complaints about products can be submitted to:

The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For EU citizens outside Denmark, complaints must be submitted via the EU Commission's online complaint platform:
ec.europa.eu

When filing a complaint, please include our email address: Hello@sockisocki.com and the website where you made your purchase.